Refund policy

For orders within the United States, you have 3 days from the day you receive your order to request a return.
For orders from the rest of the world, you have 7 days from delivery to request a return.
In both cases, the watch must be unused, free of any signs of wear, in its original packaging, and with all included accessories.
To start a return, contact us at sales@handsontime.art. We will review your request and send you the next steps. Items sent back without requesting a return first cannot be accepted.

Return shipping cost
For orders within the United States, returns are free. Once approved, we generate a prepaid label, email it to you, you print it, and you send the watch back to us.
For orders from the rest of the world, we also generate the label for you, but a flat return shipping fee of 25 EUR applies and is deducted from your refund.

Damaged or incorrect items
Inspect your order as soon as it arrives. If your watch is defective, damaged in transit, or not what you ordered, contact us right away at sales@handsontime.art so we can evaluate it and provide a solution.

Items we cannot accept
We do not accept returns on watches that show signs of use, wear, customer modification, or damage that occurred after delivery.

Customs and import fees
Any customs duties, taxes, or import fees required by your country are the customer's responsibility.

Refunds
Once we receive and inspect your return, we will let you know if it has been approved. Approved refunds are issued to your original payment method within 5 business days. Your bank or payment provider may need additional time to reflect it.

Warranty
All watches include a 2 year limited mechanical warranty covering manufacturing defects under normal use. It does not cover misuse, impact, improper water exposure, unauthorized modifications, or normal cosmetic wear. If a covered defect is confirmed, we will repair the watch or replace the movement at our discretion.