Watch Care

At Hands On Time, we are dedicated to offering high quality custom watches built to last. To ensure you get the most out of your watch and maintain its best performance, please follow these usage guidelines:

For instructions on how to adjust your watch bracelet size, click here.

Secure the crown and chronograph pushers properly: Make sure the crown and chronograph pushers are fully screwed in and correctly positioned. This helps keep the watch properly sealed and prevents moisture from entering.

Avoid submersion and extreme heat: Do not submerge your watch or expose it to very high temperatures. Because these pieces are hand assembled and custom made, sudden temperature changes or contact with water may cause condensation inside the watch, which could affect the clarity of the crystal and the function of the movement. Avoid contact with water.

Protect it from corrosive substances: Keep your watch away from corrosive liquids that could damage the metal or other components. If your watch does come into contact with such substances, gently clean it with a soft, dry cloth.

Schedule regular maintenance: Have your watch serviced periodically by a trusted watchmaker for cleaning and adjustment. This will help extend the life of your timepiece.

Store it properly: When not in use, keep your watch in a cool, dry place away from direct sunlight and heat sources to preserve its appearance and functionality.

Handle it with care: Avoid bumps and impacts that could damage the dial, crystal, or internal mechanisms. Always handle your watch carefully.

By following these guidelines, you can enjoy your Hands On Time watch for many years while preserving its elegance and precision. If you have any questions or need assistance, please feel free to contact us.

Please note that failure to follow these recommendations may void the warranty and any associated coverage.

Warranty Policy

At Hands On Time, we take pride in the quality and craftsmanship of our timepieces. We are committed to ensuring your satisfaction and trust in our brand. This Warranty Policy outlines the coverage and procedures for making a warranty claim.

Warranty Coverage: This warranty applies only to the watch movements of watches made by Hands On Time and purchased directly from us. The warranty covers:

Movements that have stopped working and have not been tampered with

Parts and labor required to correct these defects

Warranty Period: The standard warranty period is two years from the date of original purchase by the first consumer.

What is covered: This warranty covers the watch movement only, under normal use during the warranty period. We will repair or replace the movement at no cost if it is found to be defective due to improper material or workmanship, provided it has been used and maintained correctly.

What is not covered: This warranty does not cover issues, malfunctions, or damage caused by conditions other than defects in material or workmanship. This includes, but is not limited to:

Damage from accidents, misuse, abuse, or neglect

Damage from customer initiated modifications or tampering with the watch case

Damage resulting from failure to follow the instructions in our website guides and policies

Normal wear and tear, such as scratches, fading, and discoloration

Water ingress or submersion. Avoid exposing the watch to water

How to make a warranty claim:

Contact us: To begin a warranty claim, please contact us to discuss the issue and find the best solution.

Proof of purchase: You will need to provide proof of the original purchase date, such as an invoice or receipt.

Shipping costs: Customers are responsible for shipping costs to return the defective product to Hands On Time. If the warranty claim is valid, we will cover the cost of shipping the repaired product back to you.

Service process: Once we receive the product, we will inspect it and inform you of the status of your warranty claim within a reasonable time.

Voiding your warranty

All watches will be thoroughly inspected by our watchmaker upon return. After inspection, if we determine that the watch has been disassembled, altered, tampered with, or has water damage, the warranty will be void for that watch and also for any other watch you have purchased from us.

Limitation of liability

Hands On Time is not liable for any incidental or consequential damages resulting from the use of the product or from any breach of this warranty. All implied warranties are limited to the duration of this express warranty. This warranty gives you specific legal rights, and you may also have additional rights that vary by jurisdiction.

Changes to the warranty policy

Hands On Time reserves the right to modify this warranty policy at any time. Any changes will be posted on our official website and will take effect immediately.

For any questions or further information regarding our warranty policy, please contact our customer service team.